High Emotional Intelligence
Emotional intelligence (EI) or Emotional Quotient (EQ) is a type of social intelligence that involves the ability to manage and monitor one’s own as well as other’s emotions, to discriminate among them, and to use the information to guide one’s thinking and actions (Salvoy & Mayer, 1990).
Daniel Goleman’s work in emotional intelligence has outlined five main areas of this intelligence.
They are self-awareness, self-regulation, motivation, empathy, and social skills.
These areas can be consciously cultivated to create spaces where more people can be productive, as their emotions will not rule over their reactions and interaction with the world around them. The higher the emotional intelligence, the more cooperation can be fostered. Emotional Intelligence is the new “smart.”
Examples of Emotional Intelligence in the Workplace
As personalities differ from person to person, the creation of emotional intelligence in the workplace takes effort. Anyone who has ever worked in a toxic work environment can attest to the importance of increasing empathy in this space. People with high emotional intelligence can lead the charge to multiply examples of EI in the workplace.
Here are some examples of what emotional intelligence in the workplace looks like:
- People express themselves openly and respectfully without fear of offending coworkers
- Resilience is evident when new initiatives are introduced
- Flexibility is present
- Employees spend time together outside of work
- Freedom of creativity is celebrated and consistent
- Active listening in meetings is the norm
- Employees will find a compassionate ear when needed, as we all have bad days
An archaic perception of leadership would be that a leader must squash their emotions. In today’s workplace, an effective leader can monitor and utilize emotions in such a way to regulate and motivate not only themselves but those around them. Healthy workplace environments don’t happen by accident; they are intentional because leaders are intentional.
Examples of High Emotional Intelligence in Leadership
Luckily today the belief that a good CEO or Executive level leader has to be ruthless has been replaced with the rise of humanity conscious leaders. New leaders in various industries have embraced a human-centred approach to leading their companies.
When employees are more deeply connected to a vision for their company, and they are cared for in a broad sense rather than just their production value, better working environments are created.
A leader could be the most intelligent person in the room, but without a high EI score, this leader may fail to motivate employees. The presence of positive mood in leaders at work creates more effective and broader thought processes in certain types of decision-making abilities (George, 2000). Conversely, negative moods foster improved systematic information processing.
A leader with high-level emotional intelligence can navigate not just motivating and empowering employees, but also navigating complex and challenging decision making with the mastery of emotional response.
In other words, a leader must have the ability to process emotions to make sound decisions. It doesn’t mean that the leader will always be in a positive mood. It means that when a complicated issue erupts, a leader can still make a strategically sound decision despite his/her feelings.
Leaders are generally responsible for the following:
- development of a collective sense of goals, and a strategic plan for achieving them
- instilling in others knowledge and appreciation of the importance of work activities and behaviours
- generating and maintaining enthusiasm, confidence, and optimism as well as fostering cooperation and trust
- encouraging flexibility in decision making and embracing change
- establishing and maintaining a more profound, meaningful identity for the organisation
You can build and increase your HQ as an individual or leader at any time and age. We are happy to assist you.